With so many accountancy practice software offerings on the market, it can be hard for accountants to find the right product for their firm.
The reviews and opinions of fellow professionals greatly help in sifting through the options, which is why BTCSoftware is very proud of the loyalty of our accountancy practice software customers.
Over 50% of our customers have stayed with us for over 5 years, and 25% have been with us for over 10 years. In this article, we’ve revealed why customers are so content to put our software at the heart of their practices.
1. Delivering the accountancy practice software tools accountants really need
A common reason accountancy practices give when they switch to us is that they were fed up that their previous provider didn’t deliver software tools and functionality they really needed.
As we’re founded by accountants, we know how frustrating it is to buy software which only gives you a fraction of the functionality your firm requires. Many practices tell us they felt discouraged that, with their previous provider, they were paying for the development of tools that weren’t relevant or simply didn’t help their business.
They told us they were hungry for a best of breed software solution – one that gives them freedom of choice to add in modules or components they required, and lose others they didn’t. On the other hand, a suite of products from one provider gives compatibility and integration by having everything in one place and working well together.
With BTCSoftware we have created a hybrid solution which lets practices have the best of both worlds. Think of it as a pick and mix – or a tech stack of software you can customise to your practice’s individual requirements. It delivers compliance and seamless integrations for bookkeeping. There are also more tools being introduced in the next 12 months.
Developed in collaboration with our customers, this accountancy practice software approach delivers reliability and freedom of choice.
2. A highly responsive support offering
Another reason why our accountancy practice software users stay with us is down to the quality of our software support team. With so many software providers, the quality and responsiveness of customer support can be a deciding factor.
Since the very start, we’ve been passionate that great support is a key pillar of our approach. Not only does it keep our customers happy; it also helps their clients and supports their practices’ growth. Read: Three reasons why great accountancy software support is key to your practice’s success.
With our 3-hour response Service Level Agreement as standard, plus extended support hours during the busy self-assessment season and when a month-end falls on a weekend, we deliver a responsive, complimentary support approach to accountancy practices. This helps them to get quick resolutions to any queries, meet their deadlines, keep their clients happy and experience less stress.
3. Practical innovation to keep accountancy practices ahead of the game
At BTCSoftware, our software development team invests a lot of time listening to clients. We recognise the accountancy sector is always changing and it’s important to remain current. At the same time, we’re keen to develop improvements which genuinely help accountancy practices, and don’t just innovate for innovation’s sake.
We’re very honoured that our clients actively support us in our software evolutions – collaborating and giving us their feedback so we can create highly practical and relevant solutions.
It has meant we’ve helped them to comfortably navigate seismic changes over recent years, such as HMRC’s Making Tax Digital (MTD) programme, and the move to remote/hybrid working from the pandemic.
Looking ahead there is MTD for self-assessment (MTD ITSA) on the horizon, which we’re busily preparing for. We’re also launching an online-access cloud version of our core modules to suit modern, change-aware practices and planning more integrations to benefit accountancy practices.
Ready to make your last ever software switch?
Accountancy practices find it a real pain to have to switch software. It takes them away from precious fee-earning time and brings a learning curve and new ways of doing things. When your current software however isn’t delivering what you need, or fails to keep up with the latest changes, it becomes important to find a better approach.
BTCSoftware’s focus on…
- creating relevant and helpful accountancy practice software,
- wrapping its software in great customer support, and
- ensuring software products readily update with the latest HMRC, sector or working environment changes
… is why customers come to us and stay with us.
We prevent them having to waste valuable time shopping around for other solutions. We also have a dedicated team ready to ensure the onboarding for any product you buy with us, is quick and easy.
Get in touch
If you seek better software solutions for your accountancy practice, call us 0345 241 5030, email us sales@btcsoftware.co.uk or click here
