Time equals revenue for accountancy practices, so it can be frustrating when busy accountants are kept waiting for the software support they need. Not only does this prevent them completing vital tasks efficiently; it also affects their service delivery to clients.
If you’ve been frustrated recently by the support levels of your practice’s accountancy software, help is at hand.
1. Boost your practice’s efficiency
From our discussions with accountancy practices, it’s not uncommon for them to be kept waiting days for technical support from other accountancy software providers.
This has serious consequences for a practice’s service delivery to clients and its efficiency. With time at the heart of most practices’ business models, delays can have a major (negative) impact on a firm’s profitability longer-term.
Being founded by accountants, here at BTCSoftware, we understand the efficiency standards most practices want to uphold. It is why our complimentary technical support comes with a 3-hour response Service Level Agreement. Our highly knowledgeable and friendly team is based in the UK, which makes it quicker and easier for you to gain the fixes and answers you need to continue with your work.
We also have developed a number of efficiency tools for accountancy practices, to help you save further time and boost profitability.
2. Impress clients and grow your practice
Having an accountancy software support provision which keeps you waiting puts you at serious risk of irking clients. When disappointed with service quality, clients can be vocal publicly and are certainly unlikely to refer friends and contacts your way.
Over the years, our responsive support team has helped many accountancy practices to continue to hit their deadlines and keep clients happy.
Those practices have in turn been valued by clients as highly efficient and responsive in their approach. This positive and powerful reputation helps them attract new clients and recommendations. Longer term, it also greatly aids their business growth.
In addition to our 3-hour response Service Level Agreement, the BTCSoftware team offers extended support hours during the busy Self-Assessment season and when a month-end falls on a weekend. We know accountants need technical questions answered even more quickly at these crucial times, and many accountancy professionals are working longer hours to meet client demands. We’re aligned to make the season and month-ends run as smoothly as possible for you.
3. Switching is easy
Accountancy practices often assume that switching accounting software provider will be a major upheaval and burn up valuable time. This isn’t the case though and it can prove a false economy to put up with a sub-standard software support provision, rather than switch provider.
At BTCSoftware we have a dedicated team ready to get you up and running. Their support includes helping with data migration, setting up cloud hosting and delivering onboarding training. With over 50% of our customers having been with us well over 5 years, you can be assured you’re in good hands.
Ready to choose great support?
If you’ve had enough of the current levels of support you’re getting from your accounting software provider, call us 0345 241 5030, email us sales@btcsoftware.co.uk or click here
