We were delighted to find that in a recent survey of our clients many felt it was the robustness and reliability of our software which impressed them most.
This is good to hear as we understand just how important it is for accountants to feel confident in their accounting software and what an important role it has to play in their practice’s efficiency and effectiveness.
Looking at the statistics we can safely say that the self-assessment returns filed have a success rate of over 97% and corporation tax returns filed have a success rate of over 99% for first time filing.
We are proud to say that our dedicated support staff answer all calls within three hours and are at hand giving advice on returns assistance, training and guidance and of course help in importing client data and initial setting up – all of which are provided free of charge, leaving you only to pay for the licence.
As most clients of ours will testify, we do indeed listen to their feedback and suggestions. This guides us on how to further enhance and improve our software solutions so they continue to perform well, no matter what the latest change is from HRMC is or the current cyber threat. In fact clients tell us they appreciate the updates and improvements we regularly roll out.
In addition to the efforts we make, there are small steps accountancy practices can take to ensure they make the most of updates and have their data securely backed up.
So by way of a small refresher, here are some reminders on how to keep your BTCSoftware products and your accountancy practice’s systems and data robust and reliable.
Data back up guidance
Operating systems and the importance of running updates
- What to do if you’re still using Windows XP
- What to do if you are still running Office 2003
- Javascript enablement to access HMRC Online Accounts
Our friendly support team are also happy to answer any questions you have regarding keeping your software secure and reliable. For more info contact the team on Freephone: 0345 241 5030
