We described last January as “truly exceptional with record sales but barely increased support activity” so what to say about January 2012? Well it was our second best sales month EVER with sales three times those of the previous January. At the time of writing there are still 1.5 days left to the end of the tax season and HMRC have yet to release their filing stats but we expect similarly impressive increases there too. All this with no major increase in support activity and the team consistently meeting their rigorous 3 hour response target.
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