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How to resolve a Username or Record Locked issue
FAQs » Pre Sales FAQs » How to resolve a Username or Record Locked issue
If a user is locked out of BTCSoftware, the Administrator can unlock their user record by following these steps:
- On the top toolbar, go to Administration > System > Record locks
- In the Record Lock Maintenance window, select the locked record and click Delete Lock
If your Administrator is locked out of BTCSoftware, please get in touch with Support.
- Ask for a System Unlock Code
- Your code is valid for five minutes. Enter it into the password section of the login window
- Click OK to log in
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